Enquiries from your website

Messages people send through your site's contact form. For most small businesses this is the only number on the dashboard that matters — a website exists to produce these.

Where they are

On the Enquiries page in the menu — every website's in one list, with a filter for each website — and on each website's own page, under Enquiries from your website.

What arrives

Whatever your form asks for — usually name, email or phone, and a message. Unread ones are marked. Open one to read it in full and see when it came in.

Download all as CSV gives you the lot for a spreadsheet, your CRM, or your accountant.

The form works the moment you publish

No setup, no third-party form service, no API key. Deploy the site and the form collects. Before you publish, a submission in the preview is deliberately swallowed — a test message should not look like a real customer.

Phone numbers and AI assistants

If you have connected ChatGPT or Claude, they can ask about your enquiries. They are told how many arrived, how many are unread, and the message text — but never a visitor's phone number. Those are stripped before anything leaves Laabam.site.

That is deliberate and not configurable. A phone number on a small business site is somebody's actual contact detail, and it belongs in your dashboard rather than in a third party's chat logs. You read those here.

Replying

Reply from your own email or phone, as you would to any enquiry — a real answer from you beats anything automatic.

Automatic reply (on the Enquiries page, off until you switch it on, per website) sends the visitor a short "we got your message" e-mail under your business's name, in your website's language with English below it. It goes only to visitors who left an e-mail address, at most once a day to the same address, and it never repeats what they typed. If your website has a contact e-mail, their reply comes to it.

Following up

Open an enquiry on the Enquiries page to set where it stands — New, Called, Won or Lost — who in your team has it, a private note only you and your team see, and a follow-up date. On that morning, whoever has it gets one e-mail listing their follow-ups for the day (while they are still New or Called). Filter the list by status, by who has it, or by source.

Where they came from

Each new enquiry notes the page the form was on, the site the visitor arrived from, and any campaign tags (utm_source and friends) on the link that brought them — even if they wrote to you three pages later. Tag the links in your posts and ads, and the Source filter tells you which ones bring enquiries. Enquiries from before this existed say "Not recorded".

Not getting any?

Worth checking in order:

1. Is the site published? A draft collects nothing. See Publishing.
2. Is it findable? New sites start hidden from Google on purpose. Turn on Found on Google when you are ready.
3. Does the form work? Open your live address and send one yourself.
4. Are people arriving at all? Site traffic on the project page. No visits is a different problem from visits that do not convert — the first is reach, the second is the page.

Visits

Daily visits for the last week and your busiest pages, on the same project page.

Read it as a floor, not an exact count. Repeat views within a minute are not counted and known bots are excluded, so the real number is a little higher. It is labelled "visits" rather than "visitors" for that reason.