Privacy Policy

What we collect

• Account information — your email address, name, and password (stored only as a secure hash). If you sign in with Google, we receive your basic profile (name and email).
• Project content — the descriptions you write, chat messages, attachments you upload, and the code and previews generated for your projects.
• Payment metadata — payments are processed by Razorpay. We store order and payment identifiers, amounts, and status. We never store your card details — those go directly to the payment gateway.
• Usage and security data — basic logs such as sign-in timestamps and request information used to keep the platform secure.
• Product usage statistics — we count how people move through Laabam.site (pages opened, sign-up steps, builds started) with our own tracker, to see where the product needs to improve. It uses a random identifier kept in your browser's local storage: no cookie, no third-party tracker and no advertising. It never records what you type, your e-mail address, phone number or IP address, and these records are deleted after 400 days.

How we use your information

• Providing the service — building, previewing, versioning, and deploying the projects you ask for; managing your credits and purchases.
• Transactional email — account, order, and password-reset emails, sent via ZeptoMail. We do not sell your data or send third-party marketing.
• Security and support — detecting abuse, preventing fraud, and responding to your support requests.

Third-party processors

We use a small number of service providers to run Laabam.site:

• Razorpay — payment processing for token packs and other purchases (India).
• AI / LLM providers — when you request a build, your project description and related instructions are sent to AI providers to generate code and content. These inputs are used to produce your project output.
• ZeptoMail — delivery of transactional email.
• Hosting and infrastructure providers — for running the platform, storing data, and serving your generated sites.

AI assistants you connect

You can connect an AI assistant — such as ChatGPT, Claude or Laabam AI — to your account from Settings → AI connections. Nothing is shared until you connect one and approve it, and when you approve it you choose what it may do: read your account, propose changes, and read your websites' code.

• What it can read — only your own account, and only what it asks for: your websites, visit counts, enquiries (with phone numbers removed), SEO tasks, products, shop settings, order totals, your credits and your plan, and — if you allowed it and your plan includes code access — your websites' files. It never receives your shop buyers' names, phone numbers or addresses.
• What it can change — nothing directly. A website it writes or a change it proposes is kept as a draft until you approve it in your dashboard.
• Your control — every request a connected assistant makes is listed on your Activity page, and you can disconnect it at any time from Settings → AI connections, which stops its access at once.
• Its provider — what the assistant receives is handled by the company that runs it, under that company's own privacy policy. Laabam AI is run by Laabam One Business Solutions (OPC) Private Limited, the same company as Laabam.site.

Data residency and retention

Your data is stored on managed cloud infrastructure. We retain your account and project data for as long as your account is active so that your projects, build history, and credits remain available to you. Payment records are retained as required by applicable tax and accounting law. When you delete your account, its websites and project data are deleted straight away and your profile is erased; tax invoices and payment records are kept for eight years, as Indian law (the Companies Act, 2013 and the GST rules) requires, with only the billing details printed on them. Usage statistics are kept without anything that leads back to you. We also keep a one-way fingerprint of the e-mail address, never the address itself, for two years, so that a new account at the same address does not receive a second set of free credits or a second free trial. A deleted account can remain in our encrypted database backups until those backups are replaced.

Your rights

You can download a copy of your data and delete your account yourself, at any time, from Settings → Your data in your dashboard, or in the app — see Delete your account. You may also ask us for a copy of the personal data we hold about you, ask us to correct it, or ask us to delete your account and its data. To exercise any of these rights, contact our support team at support@laabam.site — we will respond within a reasonable time and verify your identity before acting on a request.

Contact

Questions about this policy or your data? Email support@laabam.site. See also our Terms of Service and Refund Policy.