# Enquiries from your website

Messages people send through your site's contact form. For most small businesses this is the only number on the dashboard that matters — a website exists to produce these.

## Where they are

On each project's page, under **Enquiries from your website**. Per site, not one shared list, because "how is the Madurai branch doing" is a different question from "how is the business doing".

## What arrives

Whatever your form asks for — usually name, email or phone, and a message. Unread ones are marked. Open one to read it in full and see when it came in.

**Download all as CSV** gives you the lot for a spreadsheet, your CRM, or your accountant.

## The form works the moment you publish

No setup, no third-party form service, no API key. Deploy the site and the form collects. Before you publish, a submission in the preview is deliberately swallowed — a test message should not look like a real customer.

## Phone numbers and AI assistants

If you have connected ChatGPT or Claude, they can ask about your enquiries. They are told **how many** arrived, how many are unread, and the message text — but **never a visitor's phone number**. Those are stripped before anything leaves Laabam.site.

That is deliberate and not configurable. A phone number on a small business site is somebody's actual contact detail, and it belongs in your dashboard rather than in a third party's chat logs. You read those here.

## Replying

Reply from your own email or phone, as you would to any enquiry. Laabam.site does not send on your behalf — a reply from a platform address is worse than one from you.

## Not getting any?

Worth checking in order:

1. **Is the site published?** A draft collects nothing. See [Publishing](/guide/publishing).
2. **Is it findable?** New sites start hidden from Google on purpose. Turn on **Found on Google** when you are ready.
3. **Does the form work?** Open your live address and send one yourself.
4. **Are people arriving at all?** **Site traffic** on the project page. No visits is a different problem from visits that do not convert — the first is reach, the second is the page.

## Visits

Daily visits for the last week and your busiest pages, on the same project page.

Read it as a floor, not an exact count. Repeat views within a minute are not counted and known bots are excluded, so the real number is a little higher. It is labelled "visits" rather than "visitors" for that reason.